Privacy Policy

Personal Information You Provide

We collect information you voluntarily provide when you interact with our site, such as when you contact us or subscribe to newsletters. This includes:

• Name and email address when you use our contact form or sign up for updates.
• Any other information you choose to include in messages to us.
• We do not collect sensitive personal information unless required by law.

Information Collected Automatically

When you visit our site, we automatically collect certain technical information to improve your experience and analyze site performance. This includes:

• IP address and approximate location based on IP.
• Browser type, device type, and operating system.
• Pages visited, time spent, and referring URLs.
• We use cookies and similar technologies as described in our Cookie Policy.

Purposes of Processing

We use your personal information to provide, maintain, and improve our services, and to communicate with you effectively. Specifically, we use it for the following purposes:

• To respond to your inquiries and provide customer support.
• To send you newsletters, updates, or promotional materials if you have opted in.
• To analyze site usage and improve content and functionality.
• To comply with legal obligations and protect our rights.

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business. These providers include:

• Hosting and infrastructure providers.
• Analytics services that help us understand site usage.
• Email delivery services for newsletters and communications.

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities. This includes compliance with New Zealand laws and regulations, and protection of our rights, property, or safety, and that of our users.

Security Measures

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using HTTPS.
• Access controls and authentication for internal systems.
• Regular security reviews and updates.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we work continuously to safeguard your data.

Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Examples include:

• Information used for communication is kept while the communication thread is active.
• Analytics data may be retained in aggregate form for up to 24 months.
• When information is no longer needed, we securely delete or anonymize it.

Use of Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Essential cookies are necessary for the website to function. Analytics cookies help us understand how visitors use the site. You can control cookies through your browser settings.

For detailed information, please review our Cookie Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will be updated with each revision. We will post any changes on this page. We encourage you to review this policy periodically.